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Alliance Healthcare marks National Customer Service Week with a week-long internal engagement event for its 5,500 colleagues.


Commencing on Monday 04 October and through the week, the UK’s largest independent pharmaceutical wholesaler Alliance Healthcare will hold a number of internal educational activities in parallel to the daily themes set out by the Institute of Customer Service, to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.


Every day the team will be exploring a new theme linked to Customer Service and these are:

  • Monday – The Changing World of Work
  • Tuesday – Service with Respect Day
  • Wednesday – Essential Customer Service Skills & Capabilities
  • Thursday – Effective Strategy & Focused Leadership
  • Friday – Give your customer service heroes the Recognition they deserve



Throughout the week the Alliance Healthcare Customer Service Team will enjoy a series of games and prizes across its virtual office. In recognition of Monday’s theme, the changing world of work, colleagues will share stories and photos of their time working from home featuring children and pets. On Friday, the theme is ‘Give your customer service heroes the recognition they deserve’ and service agents will guess the manager behind the Superhero photo.


Julian Mount, Managing Director, Alliance Healthcare UK said: “Great customer service should be at the heart of every business and I feel it is something we do exceptionally well at Alliance Healthcare. I recognise that it is not an easy environment for a pharmaceutical wholesale business like Alliance Healthcare to operate in right now; with challenges from COVID absenteeism right through to fuel shortages. Despite this, everyone at Alliance Healthcare is working extremely hard to reassure our customers we are doing everything possible to deliver life-saving medicines for their patients. Our colleague’s commitment is something we are very proud of and I am personally very thankful to them all.”


In recognition of the value of customer service, Alliance Healthcare is a member of the Institute of Customer Service – an organisation that exists to improve business performance by improving the customer experience.


Vicki Martin, Head of Customer Service, Alliance Healthcare UK said: “We are really pleased to have joined the Institute of Customer Service and National Customer Service Week is our chance to promote the importance of delivering great customer service as well as to take the opportunity to recognise the great work our people do every day, both within Customer Service and around the business.


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