Alliance Healthcare has developed a new online service that provides its customers with a simplified approach to access its systems and order products online.
As part of its commitment to listening to the customers, Alliance Healthcare has invested in its digital technology with a new online portal, offering a single sign-on process and a platform to order and self-serve.
The system – called the Alliance Healthcare Portal, provides customers with easy access to:
Ordering products – with immediate access to AH Direct, the company’s online ordering platform.
Reporting a missing product – with instant access to E-Missings, an online system developed in 2019 that makes submitting a missing item claim easier.
Creating a returns note – with access to self-serve any return claims, making the process quicker for the customer.
Julian Mount, Managing Director, Alliance Healthcare in the UK said: “We’re driving digital with the Alliance Healthcare Portal and are doing everything we can to partner with community pharmacy and help them better serve the patient. This new portal is another fantastic example of how we continue to make doing business with us easier.”
Over 2,000 customers have now registered for the portal. Olutayo Arikawe, Priory Community Pharmacy has been using the Alliance Healthcare Portal and said: “The Portal is helping me save time by reducing the need to call in and place an order. Everything I need is in one area, it really is the future and I enjoy using the service.”
The portal is accessible at www.myahportal.co.uk and a user-guide video has been published on the company website at www.alliance-healthcare.co.uk/alliance-healthcare-portal that also demonstrates the benefits of the system. Customers are being sent letters with unique security codes to access the portal and start reaping the benefits of the online system.
“This is just the start of our digital transformation and the Alliance Healthcare Portal offers us significant potential to develop our online offering. We are embracing digital technology like never before and very soon customers will be able to order surgical products through the portal, and manage their statements and invoices.” Julian adds.
To support customers during the registration and in using the Portal, a ChatBot system has been enabled that offers instant question and answer support for the user.
Online support is also available via email at:
customerportal@alliance-healthcare.co.uk, and a helpline on 0330 100 0448 – option 8, for any technical support and assistance.